Have a question about ordering insulin online?

Browse the topics below to get answers to frequently asked questions about ordering insulin and other diabetes prescription drugs from Buy Canadian Insulin.

For prescription medications, a valid prescription is necessary. This includes all insulin products. To simplify the process, after placing your order, you can share your local pharmacy or doctor’s details with us. Our pharmacy team will then obtain the prescription on your behalf.

At the time of having agreed to accept the reshipment you provided authorization for us to charge the initial credit card information on file. Should your local post office deny the shipment you must inform our customer service team. Unfortunately, we do not do business with UPS at this time. UPS is a private courier as USPS is a government courier. We thank you for your cooperation.

To submit your prescription(s) to BuyCanadianInsulin.com, you have several convenient options:

  1. Email: Send a scanned copy or a clear photograph of your prescription to info@BuyCanadianInsulin.com. This method is quick and efficient.
  2. Fax: You can fax your prescription directly to us at 1-888-234-1275. This is a secure and reliable way to ensure your prescription reaches us promptly.
  3. Upload: Visit our website and upload a copy of your prescription through the patient dashboard. This can be done during the ordering process or through your account on our site.

Please note the following important points:

  • Processing Time: It typically takes 1-3 business days to update your prescription in our system. Once we have your prescription, your order will be processed within the next 3 business days.
  • Initial Submission: We recommend providing a copy of your prescription before mailing the original. This helps us process your order without delays. However, it’s important to remember that the original paper prescription is still required. Failure to send the original may lead to delays in future orders.
  • Direct Fax from Doctor’s Office: If your doctor faxes the prescription directly to us, you don’t need to mail the original.
  • Order Status: Your order will be on hold until we receive both the copy of your prescription and your payment method. We can process your order using a copy of your prescription, but if you are only mailing your prescription, your order will wait until we receive the physical document.

We appreciate your cooperation and aim to make your experience with BuyCanadianInsulin.com as smooth as possible. Thank you for choosing us for your healthcare needs.

BCI provides coupon codes up to 10% off for first-time patients and through our newsletter. The maximum amount that can be applied to orders is $50.

If your medication has arrived damaged or compromised upon delivery, you are required to ship it back to our address below:

Buy Canadian Insulin
PO BOX 61067 Grant Park Winnipeg,
Manitoba, Canada
R3M 3X8

Once we have received the medication we will provide a full refund or reship the medication again.

Ordering through BuyCanadianInsulin.com is easy and secure.

Order Online

1. Explore your catalogue of insulin medications and add them to your shopping cart.
2. At checkout, you will be promoted to create an account which will allow quicker purchases in the future, track your order status and easily place refills. If you are already a returning customer you can login securely with your email and password.
3. Upload your prescription through your dashboard, fax a copy to 1-888-234-1275, photograph or scan your prescription and email to info@buycanadianinsulin.com
4. Get your affordable insulin ailed straight to your doorstep.

Order by Phone:

For those who prefer to order their insulin by picking up the phone, BuyCanadianInsulin.com has a courteous customer support team ready to take your order.

1. Call our toll free number 1-888-525-1815 to speak to a BCI customer support representative
2. Provide identification whether you are a new or returning customer and representative will guide you through the ordering process
3. Rest assured, your order will be on it’s way.

 Note: If you have a valid coupon code, please provide it to our customer support representative so they can add the discount to your purchase.

We currently contract with pharmacies located in Canada, United Kingdom, Singapore, Mauritius, Turkey, New Zealand, and Australia.

Canada’s Personal Information Protection and Electronic Documents Act prohibits us from releasing any personal, medical or financial information to anyone other than the health professionals responsible for filling your prescriptions. No authorized activity will occur. The confidentiality of your personal information is a primary concern that we take very seriously.

Prescriptions that have been dispensed and shipped to the customer are not returnable to inventory under Canadian law. For this reason, all sales are final.

We would like to help you save! We have coupons and special offers available. You will input your coupon code upon check out. You may use a referral credit in combination with receiving 5% off for electronic checking/method of check and 5% off for a Facebook like. Like our Facebook page and you will receive a 5% discount. That coupon code will be available on our Facebook page. The maximum coupon codes we will honor per order is two. The Facebook coupon is a one time offer that cannot be applied to other orders. A price match request cannot be combined with any special offers or discounts. As well, when pricing with another company, should the competitor have a shipping fee you will be required to pay for that fee.

Unfortunately, US insurance plans will not accept claims from a foreign pharmacy. You will however, be issued a receipt with your prescription that you may submit to your insurance company for re-imbursement.

Buy Canadian Insulin contracted pharmacies will match or beat any PharmacyChecker.com and Canadian International Pharmacy Association (CIPA) approved pharmacy. Shipping fees must be included when making the comparison. Competitor promotions and specials are excluded. Competitor price quotes must be provided and valid at the time of placing the order to be eligible. The competitor must also have the product(s) in stock.

Prices may change without further notification due to supply and demand. All price quotes are honored for 30 days from the date provided.

Unfortunately, no. Due to legal requirements our contracted pharmacies are unable to accept the return of prescription medications even if the package is still sealed. If for any reason, you are dissatisfied with your medication(s) please contact our toll-free number or initiate a chat with a customer care representative so we can take care of your concerns.

As long as you have provided a correct United States delivery address, if your order does not arrive within our 2-4 week shipping time frame, we will ensure our contracted pharmacy re-ships your order. If you do not wish to have the medication(s) re-shipped we will apply a credit for the full amount of your purchase. The choice is entirely up to you!

Our contracted pharmacies also ship to Australia, Brazil, Switzerland, Chile, China, Costa Rica, Spain, France, United Kingdom, Hong Kong SAR China, Israel, Italy, Japan, Mexico, New Zealand, Philippines, Romania, Singapore, and El Salvador. Please note: In the event that your package(s) is seized by customs and/or regulatory authorities in your country, our contracted pharmacies will offer to re-send the package(s). If you are located in a country not listed above, please contact our customer service department to process your order.

Absolutely! We have taken every precaution to ensure each and every transaction is safe and secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized access.

Due to the ever changing market our contracted pharmacies might not have all medications available for sale. If you cannot find the medication that you are looking for, a request to source your medication can be done through our Product And Pricing team. It may take 5-7 business days to receive a response from our vendors. In order to submit a request to our vendors regarding your medications, a basic profile is required to be created. Keep in mind, we do not carry narcotics or controlled substances.

If you are used to brand name medications and have ordered a generic through us, the pills dispensed by our contracted pharmacies will look different. As stated above, generics do not look the same as brand name products, even though they contain similar active ingredient(s) and work in a similar way.

If you have ordered the brand name medication and see variance from the brand name medication you have purchased locally do not be alarmed. Brand name medication sometimes varies in appearance and name from country to country. In different countries manufacturers will often use different trade names and under international licensing agreements, a different manufacturer may be responsible for the distribution of a brand name medication.

If you have ordered a generic medication and see variance from the generic medication you purchased locally please be aware that generic medications manufactured by different companies will have different appearances.

A generic medication is a medication which is manufactured by a company which was not the innovator. Due to expired patents on certain medications, other manufacturers are allowed to produce and sell the generic equivalent medication at a lower, more competitive price. A generic medication is bio-equivalent, meaning it contains the equivalent active ingredient, to the brand name medication. Due to strict regulations for the generic drug industry, these drugs must provide the same therapeutic effect as the brand name medication. However, there may be some variation to the size, shape and color of the medication.

A generic equivalent medication may different from the brand name medication due to size, shape, color or any additional fillers. If you have any additional inquiries, you may speak to our Pharmacist.

Our contracted pharmacies do not ship narcotic and controlled substances such as tranquilizers or opiate-containing medications. Buy Canadian Insulin reserves the right to refuse to accept orders for medications where there is a concern for potential abuse.

Our contracted pharmacies will generally ship all of your medications at the same time. If an item in your order is delayed for any reason, they may split your order and arrange to ship the medication at a later date. This may result in more than one charge on your credit card. However, the total will not exceed the cost of the original order. We will not split your order without your consent.

Additionally, if we are sourcing your medications from different contracted pharmacies, they will ship separately.

No, Buy Canadian Insulin is not a pharmacy. We are a online prescription referral service which provides our customers with direct access to affordable prescription and non-prescription medications. With our contracted Canadian pharmacy and international pharmacy care providers, we provide our customers world-class service and access to a wide range of products and services.

When we process a refill order, please understand that your order cannot be cancelled once it has been submitted. You may cancel the first fill of a prescription by contacting us immediately and within 24 hours of us receiving your prescription.

Prescription orders are normally shipped from our contracted pharmacies within a week of receiving your prescription(s), placing an order and receiving payment. Over the counter medications are usually shipped within 3 business days. Once shipped, your medication(s) will take approximately 1 to 3 days to arrive at your residence. US postal addresses must be USPS deliverable.

On rare occasions some shipments may take more than 2 to 4 days to arrive at your residence. This may be due to possible disruptions with international postal services or customs.

We ask that you be patient when it comes to shipping and, should your package not arrive within 1 week of your order being shipped, please contact us. We will provide you with an update and, if necessary, we will arrange for our contracted pharmacy to send out a replacement to you.

We do advise our patients to place an order for their medication(s) as far in advance as possible, approximately 30-45 days prior to when the medication will be needed.

When placing a refill order please keep in mind we have a 30 day ship rule. Meaning you may place an order at anytime, however, your current order might be held to allow for your previous order to pass the indicated time frame.

Our contracted pharmacies are able to dispense up to a 3 month supply of medication at a time. If any refills are remaining on the prescription, it will be kept on your patient profile until you are ready to refill with us again!

All patients receiving prescriptions from a Manitoba pharmacy have the right to receive patient counselling. Call us at 1 888-234-8578 and ask for a pharmacist if you have any questions about your medication. You will also receive a patient education sheet about your medicine with your order.

No, coupon stacking is not allowed. Only 1 coupon can be used per order.

Yes we do!
When requesting to price match with a competitor company, you must provide the url to the competitor’s website showing their pricing for the product being requested. Price match requests are guaranteed to be submitted once orders have been placed. Due to product availability, some conditions may apply. This offer cannot be combined with any coupon or other special offer(s). If the competitor company charges a shipping fee, that shipping fee will be added towards your order. Any further questions, please speak to the next available agent.