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Frequently Asked Questions

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Frequently Asked Questions2021-06-01T11:42:41-05:00

Have a question about ordering insulin online?

Browse the topics below to get answers to frequently asked questions about ordering insulin and other diabetes prescription drugs from Buy Canadian Insulin.

What should I do if my medication has arrived damaged or compromised??2022-06-15T19:54:18-05:00

If your medication has arrived damaged or compromised upon delivery, you are required to ship it back to our address below:

Buy Canadian Insulin
PO BOX 61067 Grant Park Winnipeg,
Manitoba, Canada
R3M 3X8

Once we have received the medication we will provide a full refund or reship the medication again.

How can I place an order?2022-01-21T17:53:07-06:00

Ordering through is easy and secure.

Order Online

1. Explore your catalogue of insulin medications and add them to your shopping cart.
2. At checkout, you will be promoted to create an account which will allow quicker purchases in the future, track your order status and easily place refills. If you are already a returning customer you can login securely with your email and password.
3. Upload your prescription through your dashboard, fax a copy to 1-888-234-1275, photograph or scan your prescription and email to
4. Get your affordable insulin ailed straight to your doorstep.

Order by Phone:

For those who prefer to order their insulin by picking up the phone, has a courteous customer support team ready to take your order.

1. Call our toll free number 1-888-525-1815 to speak to a BCI customer support representative
2. Provide identification whether you are a new or returning customer and representative will guide you through the ordering process
3. Rest assured, your order will be on it’s way.

 Note: If you have a valid coupon code, please provide it to our customer support representative so they can add the discount to your purchase.

Where are your contracted pharmacies located?2020-11-17T00:15:06-06:00

We currently contract with pharmacies located in Canada, United Kingdom, Singapore, Mauritius, Turkey, New Zealand, and Australia.

How does your Referral Program work?2021-06-01T12:30:13-05:00

Receive a $20.00 referral credit for any one that you refer to us! We offer top brand insulin medication at affordable prices. New patients can receive a $20 credit once (s)he places an order over $50.00.

You, the existing patient, will receive a $20 credit once the new patient’s order has been shipped! There is no limit on the amount of friends and family you can refer.

If you have any additional questions regarding our Referral Program, please feel free to give us a toll-free call or contact us via our LiveChat service.

Is my personal information protected?2020-11-17T00:14:07-06:00

Canada’s Personal Information Protection and Electronic Documents Act prohibits us from releasing any personal, medical or financial information to anyone other than the health professionals responsible for filling your prescriptions. No authorized activity will occur. The confidentiality of your personal information is a primary concern that we take very seriously.

Can I return my prescriptions and get a refund once I’ve received them?2020-11-17T00:13:49-06:00

Prescriptions that have been dispensed and shipped to the customer are not returnable to inventory under Canadian law. For this reason, all sales are final.

Will you accept my Insurance Plan?2020-11-17T00:12:33-06:00

Unfortunately, US insurance plans will not accept claims from a foreign pharmacy. You will however, be issued a receipt with your prescription that you may submit to your insurance company for re-imbursement.

How do your promotional codes work?2020-11-17T00:12:17-06:00

We would like to help you save! We have coupons and special offers available. You will input your coupon code upon check out. You may use a referral credit in combination with receiving 5% off for electronic checking/method of check and 5% off for a Facebook like. Like our Facebook page and you will receive a 5% discount. That coupon code will be available on our Facebook page. The maximum coupon codes we will honor per order is two. The Facebook coupon is a one time offer that cannot be applied to other orders. A price match request cannot be combined with any special offers or discounts. As well, when pricing with another company, should the competitor have a shipping fee you will be required to pay for that fee.

How does your price match guarantee work?2021-04-27T21:58:51-05:00

Buy Canadian Insulin contracted pharmacies will match or beat any and Canadian International Pharmacy Association (CIPA) app